Terms and conditions

Introduction

1. This document applies to each purchase of end customer via our Watch& Me online store.

2. Terms and conditions are a part of the sales contract between Watch& Me and the customer. By purchasing a product you agree to all the terms and conditions.

3. Differing terms and conditions of the customer are not recognised by Watch& Me unless Watch& Me has agreed to them expressly in writing.

Promotion 3+1 and free shipping

1. When buying three watches you get one additional watch for free.

2. Promotion is only applicable for watches in standard price (not reduced price) – all 3 watches you buy have to have standard price.

3. You choose a model of watch you want to get as promotional free one.

4. Please inform us about a model you have chosen on the checkout page in “Order notes” section or via email: cs@watchandme.com

5. The promotion allows you free shipping method (standard shipping with national postal service).

Orders

1. You can place an order via:

a) our online store

b) email – shop@watchandme.com

2. An order is completed when all required details in the checkout form are filled out and the order is paid.

3. You will receive confirmation email with all your details and the details of the products you ordered.

4. Watch& Me will then process the order according to your request.

5. Please note that we need approximately 3-5 business days to manufacture your watch and send it out.

Price & taxes

1. All the prices shown include tax (for shipping outside the EU – price does not include any customs duties you may be charged upon import).

Payment

1. Watch& Me allows the following payment methods:

1.1. Paypal.

1.2. Credit/Debit card via PayPal.

1.3. Direct bank transfer.

2. Proper shipping fees are calculated to your order once you select shipping destination and method (click “calculate shipping”, choose your destination and then click “update totals” below.

Shipping

1. Watch& Me agrees to ship out the goods within 5 business days from the time the payment has been received (due to manufacture process).

2. Standard shipping is provided with national postal services – once a package arrives to your country your national postal service provider is responsible for a delivery.

3. Standard shipping in Europe, Russia, Israel may takes up to 5 business days and up to 10 business days for another continents and countries.

3. Most of the packages meet the standard but there is no guarantee for that. Sometimes delivery time can delay up to 14 business days or even longer e.g. due to custom clearance (especially Asia-Pacific countries). We ask for your understanding. Watch& Me does not take any responsibility for any delays caused by third party companies. In the event of a delay we will be in touch with you and inform you of the proceedings.

5. You can track your package with the standard shipping method until it leaves our postal service provider. You can track it in your country too once your national postal provider offers that functionality.

4. Shipping costs with standard method is 4 EUR (4 USD) or equivalent of selected currency.

5. Express shipping is provided by FedEx – FedEx Priority. Detailed costs and delivery time you can check on our “Shipping & Returns” page.

6. You can track your package with the express shipping method on an entire way to you.

7. We don’t take responsibility for any custom duties you may be charged upon import.

Returns

1. You are entitled to cancel this contract within 30 days without stating the reasons why. The cancellation period is 30 days from the day on which you or a third party nominated by you who is not the carrier take possession of the goods.

2. You can return any unused good.

3. In order to exercise your right to cancel you must inform us – please drop an email to our customer service: cs@watchandme.com

4. Watch& Me will process the return and within maximum 10 days will contact you regarding the solution and guidelines.

5. Watch& Me will issue a refund within 10 days from the return receipt date. We are entitled to refuse reimbursement until the goods have been returned to us.

6. For reimbursement we use the same payment method you used for the original transaction unless otherwise agreed with you.

7. In case of returns, the client covers the cost of sending the goods back.

Warranty

1. Your Watch& Me watch is guaranteed under the terms and conditions of this warranty against defects in materials and workmanship for a period of 2 years from the date of original purchase.

2. If you have a warranty claim, please contact our customer service (email: cs@watchandme.com).

3. The Watch& Me warranty does not cover:

4. The Watch& Me warranty does cover:

5. The warranty will not be accepted by Watch& Me if the watch has been damaged by accident, negligence, unauthorized service or other factors not due to defects in materials or craftsmanship.

Intellectual Property

1. Watch& Me is a registered brand owned by TMG Idea and all texts, images, product designs and names are owned by TMG Idea.

2. No other company/person is allowed to save/copy/download or sell the above data without a written consent from TMG Idea.